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Elevator Monitoring

The leader in Video Two-way and tradtional emergency elevator response.

Setting the standard for

ELEVATOR EMERGENCY CALLS HANDLED BY A PROFESSIONAL MONITORING CENTER

When there is an emergency inside an elevator, its so important to have a timely response from an emergency monitoring center there to answer the call.

There is a change in elevator emergency code, that is being adopted across the country.
It incorporates a video camera and a 2 way text response system for the hearing impaired. It also allows the monitoring company better visibility into the elevator to see if there is an emergency that can not be audibly communicated through the phone line.

elevator code change

Centralarm is committed to being at the front of this change in elevator monitoring.

We are fully integrated with all of the new video two-way elevator systems, and our operators are fully trained on how to handle these emergencies.

The benefit of

Centralarm Elevator Monitoring

Here at Centralarm, we provide high-service, cost-effective elevator monitoring solutions. The difference of a professional monitoring center answering your elevators is significant.

Certified Operators

Certified Operators

Our operators receive daily training on handling elevator emergencies. They also receive a certification from the national organization of emergency monitoring, the TMA 5 diamond standard, ensuring the level of professionalism and expertise required for life safety.

UL listed Monitoring Facilities

UL listed Monitoring Facilities

Both of our monitoring locations are UL listed, which is the gold standard for emergency monitoring facilities. This means our facility has been constructed to and is operated in accordance with the strictest standards.

Built on Infinus™

Built on Infinus™

Infinus is our proprietary backbone. From our automation software, to our hot redundant monitoring sites, all aspects of our infrastructure are in duplicate or triplicate to ensure zero downtime. We also employ multiple data and phone carriers that we switch between in the event of a vendor outage.

We are ready to partner with you to create a solution that works for your voice and video elevator emergencies.

Our UL listed 5 Diamond 24/7 emergency response center will answer all calls with a live agent. Using the Caller ID associated with the elevator phone, our call system, paired with our automation system, instantly identifies the building, location, and elevator identity. Trained to handle both emergency and non-emergency situations, our agents are always ready to handle the call. Can you say the same about your current solution? Let us partner with you to design a solution that will meet the needs of your customers.

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